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Frequently Asked Questions

Q1. I haven't received my receipt email with download code.

Typically you will receive your receipt email containing your download code within 3 minutes of making your purchase, however there may be a delay so you should allow up to an hour. If you still haven't received you email please try the following steps:

There are 2 common reasons why you haven't received your receipt email:

1. You need to add to your safe senders list, if not you may find our emails are treated as spam and filtered into your spam or junk mail box.

2. The email address you are using is different to the email address you use for PayPal, we send your receipt email containing your download code to the email address registered with PayPal. If this is the case click here to enter your preferred email address and your item number, the item number is obtainable through PayPal;

1. Log in to PayPal.
2. Find your purchase.
3. Click on purchase details.
4. Locate item number.
5. Insert item number, old email address and preferred email address here.

Q2. Do you post the documents?

We do not post the documents to they are available to download, we took this decision as we want to save costs on postage and logistics and pass these costs on to our customers. Instead we operate a download system so you can have access to your documents almost immediately.

Can't find the answer to your question? Click here to contact us.
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Lasting Power Of Attorney

Looking for a Lasting Power of Attorney?
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General Power of Attorney

A comprehensive Power of Attorney template written by an experienced solicitor. Save time and money.

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Complete Power Of Attorney Pack

Power of attorney Pack - Great value for money2 essential documents for people who being granted or who are granting someone power of attorney.

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Legal Documents for
England & Wales
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Solicitor drafted
Comprehensive Documents
Written in plain English
Explanatory notes
Customisable Contracts
Instant download
No registration required
Save money on legal fees
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Money Back Guarantee
We're so confident you'll be happy with your purchase, we offer a 30 day 100% Money Back Guarantee!
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